Physician Answering Service (PAS) provides medical answering services built for physicians, private practices, specialty clinics, and medical groups. Our trained live operators act as the voice of your practice when your staff cannot, handling calls day and night according to the protocols you set in writing.
We are a medical call center and answering service for doctors focused on one goal; no patient call goes unanswered. Our representatives identify themselves as part of your practice, follow your approved scripts, and deliver clean, accurate information to your team.
We support primary care, pediatrics, behavioral health, OB/GYN, cardiology, orthopedics, home health, and senior care. Every program is built around your specialty, call volume, hours, and on-call structure. Calls are forwarded from your current lines, so nobody has to learn a new phone number.
Our mission is to make sure no patient is lost to a missed call. A call at 6:30 pm, on a weekend, or during a busy morning clinic can send a patient to the emergency department or away from care altogether. Our medical phone answering service gives practices consistent coverage, so patients reach an expert person every time they call.
We envision a healthcare system where each practice, large or small, provides continuous and compassionate phone access. As chronic conditions, an aging population, and physician shortages raise the pressure on clinics, we want responsible after-hours answering to be a standard part of endurance of care, not a luxury for everyone.
We shape our service on privacy, accuracy, and accountability. We sign a business associate agreement before onboarding, follow the minimum essential principle, and collect only what your protocol needs. We use encrypted call recordings and audit logs, report openly on every call, and never go beyond the protocols you approve.
We manage the full range of inbound and outbound communication for your practice:
Live operators cover nights, weekends, and holidays, so patients always reach someone.
Operators screen symptoms using your clinical procedures and escalate urgent calls promptly.
Every message captures name, number, reason, and urgency, delivered securely to you.
We book, reschedule, and cancel your visits, and send reminders that minimize no-shows.
We collect medication, dosage, and pharmacy details for quick clinician review and approval.
We gather demographics, insurance, and visit reasons so your front desk starts prepared.
Our receptionists handle and manage overflow and front desk calls during busy clinic hours.
Bilingual operators and interpreter access help Limited-English callers communicate clearly.
Emergency Response Operators promptly direct callers to 911 or 988 and alert on-call clinicians.
Detailed logs, response times, and volume trends help you improve coverage and staffing.
Our dedicated team answers patient calls around the clock, so you can focus on care.
Our team knows medical terminology, asks pertinent questions, and handles sensitive calls with care.
Our HIPAA-compliant answering services protect patient information through encrypted messaging and secure access.
Your clinic answering service scripts are written around your patient population, and you support them before anything goes live.
If your on-call physician does not respond, we consistently follow your chain of command until a clinician acknowledges the message.
Covering a line 24/7 takes about 4.2 full-time positions, before payroll tax and benefits. Our usage-based pricing replaces that fixed cost.
Add locations, extend hours, or update on-call rotations without disrupting your program that ensure unified support as you expand.
We review your specialty, call volume, hours, and on-call structure.
We create greetings, triage questions, and escalation rules for your approval.
Calls are forwarded from your current lines with no interruption and pause.
We run test calls and authorize message delivery and on-call alerts or signals.
Regular reporting shows call types, response and trends of your protocols.
A physician answering service (PAS) is a team of trained operators who answer your practice’s calls when your staff is unavailable. They take messages, triage urgent calls, schedule appointments, and alert your on-call clinician according to your protocols.
Yes. We sign a business associate agreement before onboarding and use role-based access, encrypted call recordings and messages, audit logs, and ongoing workforce training. Your practice remains responsible for its own compliance obligations.
Yes. We cover nights, weekends, and holidays, and we can also handle overflow during busy clinic hours.
Operators screen calls using the triage scripts you approve. If a caller describes an emergency, they instruct the caller to dial 911 or 988 when appropriate and alert your on-call clinician promptly. We keep escalating until a clinician acknowledges.
Yes. We forward calls from your current lines and deliver messages by secure text or email, in formats that fit the tools your staff already use. No system changes are needed.
Pricing is flexible and usage-based, depending on your call volume, hours, and services. It is typically far lower than staffing round-the-clock coverage in-house. Request a custom quote based on your practice.
HIPAA-compliant, reliable, and professional, we truly protect your patients and your peace of mind daily.
