Live, HIPAA-compliant phone coverage that speaks for your practice around the clock.
Even when you are busy at the front desk or your office is closed, patients will always require someone to talk to. Our physician answering service makes sure that all calls are answered by a live operator who welcomes each patient on your behalf and complies with the policies that you have set in writing. In cases of emergencies, your on-call physician receives the call immediately. Non-emergencies are recorded with precision and delivered safely.
We support primary care, pediatrics, behavioral health, OB/GYN, cardiology, orthopedics, home health, and senior care. Every program is built around your specialty, call volume, hours, and on-call structure. Calls are forwarded from your current lines, so nobody has to learn a new phone number.
Annual office visits
Adults with chronic conditions
Projected physician shortage
Annual ED visits
Physician Answering Service (PAS) manages the full range of inbound and outbound communication your practice needs. From urgent triage to scheduling and refills, we deliver clean, organized information through secure channels, so nothing gets lost between shifts and your team can respond with confidence.
Operators screen symptoms using your clinical criteria and escalate by priority.
Each message includes the caller's name, callback number and reason for calling.
We book, reschedule, and cancel visits according to your calendar guidelines.
We collect medication, dosage, and pharmacy details for clinician assessment.
Demographics, insurance, and visit reasons are gathered before appointment.
Bilingual operators and interpreters access and support Limited-English callers.
Logs, response times, and volume trends support smarter staffing decisions.
Share your schedule and call volume, and we will build a coverage plan that keeps every patient linked.
Moving providers does not need to be difficult. We begin with a discovery phone call which includes information about your specialty, scheduling, call volumes, and on-call protocol. Next we create your greetings, triage questions, and escalation protocols and get these reviewed by you. Your calls will be diverted through your current phone numbers, so that patients continue calling the same number. Pre-launch testing of the system is done to ensure proper communication through messaging and alerts. Once we are live, reports will provide information on the type and response time for calls.
A pediatric fever call at midnight and a post-surgical question on a Sunday require different conversations. We tailor scripts to your specialty, patient population, and preferred contact method.
An answering service for doctors consists of professionals who will handle the incoming calls in your office during times when your staff cannot. They will use the written instructions you give them to triage the level of urgency, take proper messages, book appointments, and inform the right doctor.
Yes. Before bringing them onboard, we have them sign a business associate agreement, we encrypt all the recordings and messaging, we provide each of them with individual login credentials and maintain an audit trail for all access. They will collect only that minimum amount of data that your protocol needs.
The operators are taught how to identify any emergency language. They advise the caller to hang up and dial 911 or 988 in case of a mental health emergency, and notify your on-call clinician right away based on your protocols.
A number of these features become active within days. Your calls will continue as before via our platform through the numbers that you use presently without causing any disruption to your patients. While setting up, we create your scripts and conduct test calls.
Yes, we will send messages through our secure portal, text, or e-mail using the formats your staff is familiar with. We will schedule appointments based on your schedule requirements. We are able to integrate into your EHR system so that your patient data gets to the right person with no extra data entry.
The cost is determined by call volume, hours covered, and selected services. Following a quick overview of your business, we will supply a quotation that will not involve any additional costs to you. In many cases, practices find that usage-based pricing is much more predictable than hiring additional employees.
Book a brief call to review your coverage needs, call volume, and compliance requirements today.
